Privacy Policy

Information We Collect

We collect information that you provide directly to us when you use our website, contact us, or place an order for custom furniture. This may include:

Personal identification information (name, email address, phone number, mailing address)
Payment information (processed securely through third-party payment processors)
Communication preferences and correspondence
Product preferences and customization requests
Information you provide when filling out contact forms or requesting quotes

We also automatically collect certain technical information when you visit our website, including:

IP address and device information
Browser type and version
Pages visited and time spent on pages
Referring website addresses
Cookies and similar tracking technologies (see our Cookies Policy for more details)

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders for custom furniture
Communicate with you about your orders, inquiries, and our services
Provide customer support and respond to your questions
Send you marketing communications (with your consent) about new products, promotions, and updates
Improve our website functionality and user experience
Analyze website usage patterns and trends
Prevent fraud and ensure website security
Comply with legal obligations and enforce our terms of service

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):

Consent: When you have given clear consent for us to process your personal data for specific purposes, such as marketing communications
Contract Performance: To fulfill our contractual obligations when you place an order or request our services
Legal Obligation: To comply with applicable laws and regulations, including tax and accounting requirements
Legitimate Interests: To operate our business, improve our services, prevent fraud, and ensure website security, provided these interests do not override your fundamental rights and freedoms

You have the right to withdraw your consent at any time where we rely on consent as the legal basis for processing. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We share information with trusted third-party service providers who assist us in operating our website, processing payments, delivering products, and conducting business operations
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
Legal Requirements: We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety
With Your Consent: We may share information with other parties when you have given us explicit consent to do so

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Data Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest
Secure server infrastructure and regular security assessments
Access controls and authentication procedures
Regular staff training on data protection practices
Incident response procedures for potential data breaches

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: The right to request access to your personal information and receive a copy of the data we hold about you
Rectification: The right to request correction of inaccurate or incomplete personal information
Erasure: The right to request deletion of your personal information under certain circumstances
Restriction: The right to request restriction of processing of your personal information
Data Portability: The right to receive your personal information in a structured, commonly used format
Objection: The right to object to processing of your personal information for direct marketing or legitimate interests
Withdraw Consent: The right to withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within one month, or inform you if we need additional time.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

Standard contractual clauses approved by relevant data protection authorities
Privacy Shield frameworks (where applicable)
Other legally recognized transfer mechanisms

By using our website, you consent to the transfer of your information to countries outside your jurisdiction, subject to the safeguards described above.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

The nature of the information and the purpose for which it was collected
Legal and regulatory requirements (e.g., tax and accounting records)
Our legitimate business interests
The need to resolve disputes and enforce agreements

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent.

If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child under 16, please contact us immediately.

Third-Party Services

Our website uses various third-party services that may collect and process your information:

Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies and similar technologies to collect information about your use of our website. This information is used to generate statistical reports about website activity. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on or adjusting your browser settings.

Google Ads Conversion Tracking

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This service uses cookies to track when users complete certain actions on our website after clicking on our ads. The data collected helps us optimize our advertising efforts.

Google Ads Remarketing

We use Google Ads remarketing to show you relevant advertisements on other websites you visit. This service uses cookies to display ads based on your previous visits to our website. You can opt out of Google's use of cookies for remarketing by visiting Google's Ads Settings.

Google Maps API

We use Google Maps API to display interactive maps on our website, particularly on our contact page. When you interact with these maps, Google may collect information about your location and usage. This information is subject to Google's Privacy Policy.

These third-party services have their own privacy policies and terms of service. We encourage you to review their policies to understand how they handle your information.

Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information about the types of cookies we use, how we use them, and how you can manage your cookie preferences, please see our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on this page with a new "Last updated" date
Sending an email notification to registered users (if applicable)
Displaying a prominent notice on our website

Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: contact@queflornxyquezl.world
Phone: +1 (323) 233-2600
Address: 777 E Gage Ave, Los Angeles, CA 90001, United States

For data protection inquiries or to exercise your privacy rights, you can also contact us through our contact page.